Most people see transparency as a good thing, and disclosure an obvious way to get there. Often, we don’t distinguish between them.
But they’re not the same thing. And confusing them just lets bad behavior sneak back in through the back door.
What’s the difference between disclosure and transparency?
Transparency and Trust
Besides “able to transmit light,” the dictionary defines transparent as:
- easily seen through, recognized, or detected: transparent excuses.
- manifest; obvious: a story with a transparent plot.
In the simplest business terms, “transparent” means you can tell what’s going on.
If the link between transparency and trust isn’t self-evident, here are a few citations to help clarify it:
- Former PwC Chairman Sam DiPiazza and Harvard Business School professor Robert Eccles wrote in Building Trust: The Future of Corporate Reporting about the critical role of transparency as a necessary, albeit not sufficient, key to greater trust in business at large;
- US Supreme Court Justice Louis Brandeis famously wrote, “Sunlight is the best disinfectant;”
- Bob Hurley, in his recent The Decision to Trust, makes transparency critical to one of his ten factors affecting trust;
- In my own work, transparency is one of the Four Principles of Trust.
If I can see what’s going on, I know that I am not being misled. Motives become clear. Credibility is affirmed. Transparency is indeed a trust virtue.
Disclosure is a time-honored tool of regulators to achieve transparency. Food and pharmaceutical manufacturers are required to disclose ingredients, medical authors are required to reveal payment sources, the SEC frequently proposes disclosure as a tool, and so on.
Certainly you can’t find out what’s going on if information is actually hidden. So disclosure is a necessary condition for transparency. But it’s hardly a sufficient one.
I don’t have much to say about the cost/benefit trade-off of greater disclosure in pursuit of transparency. Sometimes the benefit is obvious, other times not so much, sometimes not at all.
What’s more interesting to me is how the blind pursuit of disclosure can actually reduce transparency – even reduce people’s awareness of the distinction.
Is it possible to have too much disclosure? So much disclosure that information gets lost in the blizzard of data?
On the face of it, disclosure is the handmaiden of transparency. But if disclosure becomes the end rather than the means, if regulators and consumer advocates become fixated on indicators rather than on what they indicate, then disclosure can actually become self-defeating.
Lawyers know that massive responses to discovery requests can overwhelm opposing counsel. Cheating spouses know that the best lies are those that disclose the most truth. Consumer lenders know to fast-talk the disclaimers at the end of radio ads, much like the small print on the ads and loan statements.
If disclosure isn’t accompanied by an ethos of transparency, it can be positively harmful. It is like crossing your fingers behind your back, taking movie reviews out of context, or word parsing a la “it depends on what the meaning of the word ‘is’ is.”
A trustworthy person, team or company will not settle for disclosure, but seek to offer transparency. A competent regulator will always remember that disclosure is just evidence. And a wise buyer will always look for the transparency that may, or may not, underlie the disclosure.
Trust relies on both data and intent.
Many Trusted Advisor programs now offer CPE credits. Please call Tracey DelCamp for more information at 856-981-5268–or drop us a note @ [email protected].
Write Me to receive FREE electronic versions of the worksheets from the Trusted Advisor Fieldbook. What? Haven't got the Fieldbook yet? It's chockablock with how-to's, practical tips and successful trust-building ideas. Buy it here.
Filed Under: Trust and Culture | Trust Principles