Who Do You Trust? What Trust Rankings Really Tell Us
Trust rankings tell us less about those ranked, and more about trust.
The Limits of Needs-based Selling and Consultative Selling
Needs-based selling and consultative selling have their limitations.
The October Carnival Of Trust
The October Carnival Of Trust
How Sales Contests Kill Sales
Sales contests foster short-term anti-customer behavior that hurts longer term business.
Customers and Strategy Part 2 of 2: Customer Centricity vs. Customer Vultures
Customer centricity isn't automatically good; it depends on your motives--a vulture is customer-focused.
Call for Submissions for the October Carnival of Trust
Call for Submissions for the October Carnival of Trust
Quarterly Earnings and the Addiction to Lying: Can Mattel Show the Way Out?
Massaging earnings has always been rewarded--but transparency may be worth a look instead.
The Cancer of Short-term Thinking
Short term thinking is endemic; but some leading thinkers are challenging it.
High-Tech Divorce
We cast technical issues in legal, privacy terms; they are often personal trust issues.
Trusted Politicians
Trust and politics may be fundamentally incompatible.