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Killer Apps 2.0: Siri is Just the Teaser

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Last summer I wrote about how speech-to-text software may be a killer app. At the time, I mentioned the rumor about what was to become Siri, the “talk to me” assistant in Apple’s then-upcoming iOS5. I also talked about Dragon Naturally Speaking, a PC-based system.

That was then: this is now. Apple itself is actually understating Siri’s capabilities – and Nuance, maker of Dragon Dictation, has made another huge advance for the you-and-me users out there. In this post, I’ll just deal with Siri: look for the Dragon post shortly.

[Note: I could spin this as being about trust, but that’d be a stretch. Sometimes I just get excited about other stuff – like cool work tools. Hope you like it too.]

Siri: Much More than Meets the Ear

You’ve seen the ads for Siri, seen friends demo it, maybe tried it yourself. And it’s impressive. You can tell Siri “Google the planet Pluto,” or “Remind me to pick up toothpaste next time I’m at the drugstore.” (I use this feature quite a bit).

But the truth is much more powerful. Those are parlor tricks, anthropomorphic gimmicks to introduce a new technology to the masses. You, Trust Matters readers, can handle The Truth. So let me tell it to you.

Forget the virtual assistant. Note instead that speech-recognition capability is now built in to the operating system. That means it’s available to you in almost every window, in almost every app on the iPhone.

What Siri Really Means ­– Now

Let me be clear about what that means. Once inside the data-entry part of an app, you can now speak, and your voice will be converted to text.

For example:

Email: speak your emails – they will convert to text

Messaging: speak your text messages – they will convert to text

Evernote: hit your Evernote app button and just start talking

Twitter: speak your tweets, stop finger-pecking them

Facebook: don’t tap your message, just say it

Google+: don’t type it, just speak it

Search: speak your Google or Bing searches – they will convert to text

Maps: speak your destinations – you get the idea.

You can now speak, instead of type, into almost any text-enterable field in any app. That means Notes, Salesforce, Quora, YouTube, NYTimes, Amazon – you name it.

  • Hate having to type on that little screen? That excuse is no longer valid.
  • Wish you had a dictation service? You do now.
  • Still taking notes by hand until you get home to enter them? Puh-leeze.

The 30,000 Foot View

This technology is not perfect; but it’s even better than the old Dragon app for the iPhone that I wrote about just six months ago, and it’s bound to get better.

As with all technologies, it will be more useful for some things than for others. I find it especially useful in dictating text messages, taking long notes of phone calls or meetings, and dictating thoughts about future articles or blog-posts.

Remember the core value proposition of voice-to-text: We can talk 5x as fast as we can write; and we can read 3x faster than we can listen. That’s a 15x systemic advantage for communications efficiency. When was the last time we saw a technology that improved communications efficiency by 1500%?

Siri is to voice-to-text as a camel’s nose in the tent is to the camel. This will be one very, very big ride.

Next post: voice to text on your Mac or PC desktop as a one-stroke utility – it’s here now.

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Many Trusted Advisor programs now offer CPE credits.  Please call Tracey DelCamp for more information at 856-981-5268–or drop us a note @ [email protected].

Dueling Book Reviews: Chris Brogan and Charlie Green Interview Each Other

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Andrea Howe and I, as you know, are celebrating this month’s publication of The Trusted Advisor Fieldbook.  As it happens, friend-in-trust, Chris Brogan has a book coming out very soon as well–Google+ for Business: How Google’s Social Network Changes Everything.

Like peanut butter goes with jelly, it was obvious we had to interview each other.  I do the honors here with Chris, and we obviously have far too much fun.  Not to mention subtitles and StarTac phones.

Enjoy the video.

SEO and Content-free Content

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I had a delightful Notting Hill lunch this spring with Sonja Jefferson, of Valuable Content fame. I suggested the word “content” itself, in an era of content farms, sounds content-neutral, even content-free. Hence the challenge:

How to think about quality content in a content-challenging age?

Sonja herself offers insights in Are You Content With the Word ‘Content?’

Harvesting Content in an Age of Content Farms

First, some background. We all like to believe quality (or art, truth, beauty, love) is its own reward.  Unfortunately, living costs money.  And it’s nice if your labor of love can pay the rent. Enter SEO (Search Engine Optimization), a way to have your baby pay for itself.

If you think search doesn’t drive buying behavior big time, think again. Your fantastic content will only attract buyers if they can find it. Hence the classic tug of war between art and advertising, pathos and product placement, literature and mailing lists.

Google et al are not stupid; they won’t let you just pile key words onto a blog and earn high ratings. But the robo-marketers are no dummies either.

Richard MacManus wrote two years ago in The Age of Mega-Content Sites:

…to succeed in the content business on the Web, you should pump out hundreds of pages of content every day – preferably thousands.

The two main players in what became known as the “content farm” business—Answers.com and Demand Media—used either user-generated content or cheap free-lancers.  Basically, they wrote vacuous “articles” containing key words that then increased the search ranking of sites using those words.  (Remember those ads on CNBC and Bloomberg offering to raise your search results, “without paying a penny for clicks?”  Content farms).

If that formula sounds familiar, think Reality TV, term papers for sale, or even automated article-writing software. You no longer have to wait eons for a monkey to type Hamlet; a virtual monkey can concoct a simulated Hamlet, Cliff Notes version, right now.  It’s literary carpet-bombing; blitzing the world with what looks like meaningful words, which are in truth full of sound and fury, signifying nothing.

Last year, Google’s famed (in some circles) Panda algorithm upped the ante by taking on the most egregious offenses, aiming at extremely low levels of originality.  Suddenly, some big names got caught with their SEO pants down.

We’ve always been in a world where art and commerce coexist uncomfortably. But the tools of commerce have been so radically increased in recent years that we are now re-defining an old word: content.

Content Then, Content Now

Journey back just 9 years. I searched (Google) for the term “content” from all web sources from 9/1/2001 and 9/1/2002.  Here are the top five entries:

The Web Content Style Guide
www.gerrymcgovern.com/web_content_style_guide.html
“The Web Content Style Guide is a valuable resource for anyone involved in creating content for the Web.” …

The Model>Content Standard:Summary
www.intime.uni.edu/model/content/cont.html
The content of education is, of course, of extreme importance to the future of our society. Fortunately, in recent years, content standards have been developed for …

CityDesk – Introducing CityDesk 2.0
www.fogcreek.com/citydesk/
Usability guru Joel Spolsky and the team at Fog Creek Software have created a stunningly easy to use content management system that runs on Windows. …

Reading in the Content Areas: Strategies for Success, Education…
www.glencoe.com/sec/teachingtoday/educationupclose.phtml/12
Rather, content teachers should understand that the difference between successful and unsuccessful readers is the ability to effectively apply strategies to …

Wood Equilibrium Moisture Content Table And Calculator
www.csgnetwork.com/emctablecalc.html
Apr 1, 2002 – Wood Equilibrium Moisture Content Calculator, included is a table of data.

Here are today’s top 8, by comparison:

Content – Define Content at Dictionary.com

Content – Wikipedia, the free encyclopedia

Content (media) – Wikipedia, the free encyclopedia

Content – definition of content by the Free Online Dictionary

Questionable Content

Content » News [Cory Doctorow]

Generated content, automatic numbering, and lists

Content Marketing in a Blink: The Content Grid v2 [Infographic …

Content Then was a term used in specific contexts: water content, web writing style, educational content.  The term “content” simply did not appear without an adjectival phrase to give it contextual meaning: the content of education, the content of a dictionary, the content of a movie (“content management system” was the exception). “Content” had no meaning absent the adjective that bounded it. Context added meaning.

Content Now is unleashed. It has become a standalone noun, needing no modifier.  The assumption—and it’s true enough—is that content is now widely transferrable across containers.

Indeed, the boundaries between books and eBooks and CDs and screenplays and movies and cellphone ads is blurred beyond recognition.  And so we need a word to describe that which remains constant across all contexts.

“Content” has become that word. It is the least common denominator of what seeps across platforms. I’m no semiotician, so I’ll say this metaphorically:

What remains as “content” is the first derivative of a symbol.

Sorry, I know that’s pretty abstract. How about this:  “content” loses something in translation when it becomes un-anchored from context.  It leaves us with zero-content content.

Zero-Content Content

Shared mass cultural references, shards of musical hooks and riffs, Kato Kaelin and Paris Hilton; these are examples of “content” freed from context. Famous for being famous; out of context; sound bites; Pavlovian triggers. Symbols which have become famous for being symbols.

Think of a Tolstoy novel moving to a made-for-TV movie, to a trivia question on a quiz show, to a re-tweet of an aggregator’s inclusion of a “Best of Talk Soup” special about quiz shows.

Repurposing content is like pinging on an old analog tape recorder—the sound signal degrades after several bounced tracks, and keeps on degrading. Except in this case, it’s the “meaning” signal.

It’s what happens when bloggers—and hey I’ll be the first to admit it’s a constant temptation—let the siren call of SEO turn a message into “content” so it can fill up an empty space, rather than make the message speak for itself.

Is it any wonder that we like the old “content” better than the new stuff? Opie on Andy Griffith had more meaning than Snookie on Jersey Shore, and we know it.

Monkeys may still have trouble writing Hamlet. But when monkeys write everything Hamlet-related that shows up on a Google search about Hamlet—and nobody cares about “the original”—well, Houston, we have a problem.  A problem of meaning.

“Alas, poor Yorick; I knew him, Horatio,” said Hamlet. You can tag “Yorick,” you can index “Horatio,” you can even hyperlink “alas,” but it won’t get you one step closer to Shakespeare’s meaning.

Content minus context means no meaning.

Content Now isn’t free–it’s loose.

Putting the Meaning back in Content

It’s not hopeless.  You yourself can help.

Sonja Jefferson’s thoughts in Are You Content With the Word ‘Content?’ are right on.  Her definition of “content” includes:

…the unique message you shape for your clients and customers. For your business it’s a body of work that will define what you do.

That definition of content insists on uniqueness at the client level, and on meaningfulness.  That’s precisely right.  Absent such meaning, “content” is just fodder for robo-marketing, a kissing cousin to spam.

What can you do to help? I welcome your thoughts.  Here are a few to prime the pump:

  • Don’t just produce content—say something.
  • If your content doesn’t have a message, it’s just content.
  • Don’t be content with “just content.”
  • Content is less than the sum of the words; meaning is greater.
  • When you write, speak or sing; do it with a particular real person in mind.

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Oops, one of our service providers had a hiccup last week on the “Advertising” post:

“You may have experienced links…incorrectly redirecting to a page that you didn’t designate from Tuesday, September 6th at 5pm PT through Wednesday, September 7th at approximately 10:00 am PT. This was due to an incorrect database update on our part. On top of it, the link re-directed to an anti-phishing website which probably added concern and confusion to the problem. We want to personally say that we’re sorry for this incident.”–our service provider, NetResults.

144 Tips on Trust: The Great # Countdown

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Last week we announced “The Trusted Advisor FieldBook: A Comprehensive Toolkit for Leading with Trust,” a new book written by myself and Andrea Howe in partnership with Wiley Books.

As part of the build-up to the book, we started a series of Daily Trust Tips, one per business day, counting down until publication day, October 31. You can access these daily trust tips on Twitter, by using the hashtag (or pound sign) followed by TrustTip. Like this: #TrustTip


Andrea Howe and I alternately publish the tip du jour every weekday at 8:30AM EST; then whichever isn’t tweeting will re-tweet within the hour. You find us on Twitter at @AndreaPHowe and @CharlesH.Green. Or, you can simply do a twitter search on #TrustTip. That way you can easily spot the whole series at any time.

The Tips

We try to stay away from platitudes. They’re meant to be precise and provocative, things you can apply today to enhance your trustworthiness and build stronger, more trusting relationships.

And if that still isn’t enough to motivate you to get on twitter, then every two weeks or so we’ll publish the most recent TrustTips here on this blog. Here they are, plus a few bonus thoughts.

Trust Tips Redux: #144 – #135

#144 Find out what your client’s customers like best about your client.

#143 Subscribe to 7 Google Alerts: some about your customers, some about their industry.

#142 Develop 5 great customer questions: Ask a partner to pick the top 3 from your list. Use them.

#141 When you present, practice in front of the mirror 4 times. Seriously! 4 times! You’ll get more relaxed.

#140 How much personal time: Hours, $: will you invest this year in you?

#139 Find out where you best customer went to high school. Don’t flaunt it; just learn it.

#138 Host an event that brings key stakeholders together; you be the moderator.

#137 When the customer asks you the price, tell them. Straight away. No hem, haw, wait. Answer the question.

#136 When you tell a story: refer to 3 of the 5 senses in telling it. It’ll make it more memorable.

#135 Don’t walk in without a point-of-view. It doesn’t have to be right; it does have to be thoughtful.

Here’s a couple of my favorites:

# 140, for example. Part of Google’s success clearly lies in happy, engaged employees. If you don’t work for Google, that doesn’t mean you can’t get a little google for yourself. Reinvesting in yourself gives you a break from the daily grind. Feeling comfortable with your position, your team, and your bosses allows you to be more relaxed when faced with difficult situations. When your job is more than where you punch in and punch out, you can be there for your customers. Customers will then look to you as someone who has their best interests in mind—and begin to believe that you might actually care about their goals.

# 137. Almost all price problems are of our own creation. Every reason we concoct for being reticent—don’t quote price until they’ve heard value, etc.—just resonates with the client as obfuscation and avoidance. What’s he hiding? Why can’t he answer a direct question? Any financial planner will tell you, clients find it easier to talk about their sex lives than to talk about money; and any salesperson who appears hesitant is immediately causing suspicion. It’s so easy: just answer the question, and if they don’t ask it, put it out there. It’s a relevant fact; and oddly enough, you get credit for being forthright in mentioning it, simply because no one else will!

Which ones did you find most meaningful?

We’ll be publishing more #TrustTip next week and every week to book publication. Share the wealth; tell others about #TrustTip—new tips posted every weekday at 8:30AM.