Don’t Focus Just on Skillsets
It's become a truism: you can't manage what you can't measure. (Actually, it's quite a debatable proposition.) A corollary is that therefore what matters are observable behaviors, hence the essence…
Don’t Manage My Expectations
"An expectation is a pre-meditated resentment." So goes one interesting saying aimed at managing our own expectations. But what about managing others' expectations of us? Have you ever done a small…