Why Saying ‘I Understand’ Is an Act of Arrogance
The best way to express empathy is not to say you understand them.
The Power of I’m Sorry: the Four R’s of a Trustworthy Apology
The power of apology is huge; too often, we don't partake of it.
I Screwed Up
An object example in good behavior from, of all places, politics.
The Fallacy of Good Intentions
Good intentions may help build trust; but when you good up, trying to insist on it can sabotage trust recovery.
Now Pitching For Watergate: Roger Clemens
Roger Clemens is the latest to prove the cover-up is always worse than the crime.
Apologies, Forgiving and Forgiveness
What has apologizing got to do with forgiveness? Ideally, not much.