Leadership and Folk Wisdom
The literature on leadership is distinctive in two respects—its volume, and its level of generality. Maybe it’s just me, but I tend to glaze over when I can’t figure out if the subject being discussed is a verb or a noun. So it’s interesting when you run across a piece on leadership that is clear […]
Web 2.0 vs. the BBC | Danah Boyd vs. Goliath
Danah Boyd in conflict with BBC and Britannica; what it means.
Credentials, Elitism and Web 2.0
Anti web 2.0 arguments based on credentials ring hollow.
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.