The Trust Reader Volume 3
This post went out the day before Thanksgiving in the US. Which means a fair number of TrustMatters readers may have had a few other things on their mind. So with apologies for the repetition; here it is again. Greetings, and welcome to Edition 3 of the TrustReader. The TrustReader series announces the publication of […]
Intimacy 201
Top 10 ways to create intimacy within client relationships
HBS’s Bill Sahlman on the Financial Crisis: Why it Happened, How to Fix It
Harvard B-School prof Sahlman makes a really fine diagnosis; and a merely good prescription
Talk To Us
Build deeper trust with your clients and colleagues
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.