How to Recover from Trust Lost: Part II
It is possible to recover lost trust; the key is acknowledgment.
Ava J. Abramowitz on Essentials of Negotiation (Trust Quotes #15)
Ava Abramowitz: a lawyer, architect, and mediator, serves up brilliant principles of negotiation that are valid for all services.
How To Recover from Trust Lost: Part I
Can you get back lost trust? How? And how long does it take?
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.