The 4-Minute Mile of Personal Change
Most of us know that a life of resentment is a life wasted. But how fast can a human being recover from grief, betrayal, anger? Is there a four-minute mile barrier of recovery? What are the natural limits to human change? Julie’s Story I know Julie. She was estranged from her alcoholic father, reconciling only […]
Lying is to Trust as Kryptonite is to Superman
That may sound self-evident. But lying isn’t the only way to kill trust. It’s useful to review the bidding, in order to realize just how potent lying is. Then too, there are green kryptonite and red kryptonite forms of lying. Read on. Four Ways to Destroy Trust Using the trust equation as a checklist suggests […]
Why We Don’t Trust Politicians: the Case of Healthcare
Stephen M.R. Covey, in his recent Trust Matters interview, notes that politicians rank lowest in trust among all professions. He identifies counterfeit behavior as the underlying cause. He’s right; and of all the high-visibility disagreements today – wars, abortion, debt – none has inspired more flagrant counterfeit behavior than health care. It’s a polarizing issue […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.