Can you train for trust?
The question needs to be broken down; but the quick answer is — yes. Let’s talk about how. And then we want to invite you to experience it yourself.
Disclosure: this blog-post is part advertisement. Trusted Advisor Associates is offering an open enrollment Being a Trusted Advisor program in New York, New York. Read on to find out more, or just click here to sign up.
Now, back to training for trust; let’s break it down.
How to Approach Training for Trust
1. Be clear what you’re teaching. There is training for trustworthiness, and there is training for trusting. They are not the same. It’s the combination of one’s trustworthiness and another’s propensity for trusting that creates trust. Trustworthiness can be learned and is a lower-risk proposition–focus your energy and resources here. (See Trust, Trusting and Trustworthiness)
2. Keep it simple. Break an amorphous, complex topic into bite-sized, digestible pieces. Use a few solid, core models of trust. We use the three Trust Models: the Trust Equation, the Trust Creation Process, and the Trust Principles.
3. Make it stick. Thought-provoking concepts are necessary…and far from sufficient. We recommend four specific learning techniques to make a lasting impact:
a. Generous use of anecdotes—stories have a way of conveying the paradoxes of trustworthiness better than any rigorous intellectual model;
b. Realistic cases—in particular, role-play exercises, cases and video vignettes;
c. Muscle Memory—there is no substitute for ‘feeling’ the techniques, with hands-on demonstrations by experienced trainers and a lot of experimentation by participants;
d. Ongoing application to current business situations—with instructors and coaches guiding you through it in real time, live ammunition, no safety net.
Above all else, trust is learned by doing. What action will you take today to increase your trustworthiness?
Back to the advertisement: Being a Trusted Advisor is being held in New York, New York, April 22-23, at the Columbia University Faculty House. This program develops the mindsets, skills, and day-to-day practices of a Trusted Advisor. It includes built-in reinforcement–a one-on-one coaching call for each participant–along with a personalized Trust Temperament(tm) and autographed copy of either "The Trusted Advisor" or "Trust-based Selling." Click here to sign up. An early-bird discount is available until April 1.
We hope to see you in New York City!