We’ve Got the Hamburgers: a Customer Service Classic
A good customer service attitude depends on generosity, not selfishness.
Author Archive for: Charles H. Green
Entries by Charles H. Green
The Subprime Mortgage Crisis Viewed in the 12-Year Rear View Mirror
The subprime mortgage crisis was a classic good experiment gone horribly wrong; trust can’t be gained from information alone.
The Point of Listening Is Not What You Hear, but the Hearing Itself
The important thing about listening is not what you hear, but the fact that you are hearing.
Call For Carnival of Trust Submissions
Carnival of Trust Submissions
Short-termism, ROI and Green Economics
Business practices are more and more short term, making it hard to invest in many social issues.
Trust vs. Incentive Compensation: What Joe Torre and the NY Yankees Have to Teach Business
Great sports managers, like great business performers, aren’t just in it for the money.
Software Programming and the Economics of Trust vs. Transactions
In software as elsewhere, the transaction looks tempting, but the relationship is the true source of value.
Beta Software You Can’t Trust
The trend toward putting out beta software to the public has gone too far; you can’t trust it.
Mummers, Trust, and the Threat of Violence
Mummery as mutual threat and a method of creating trust
Customers and Bottled Water: It’s the Coverup Not the Crime
Public Water Supply labelling is anathema to bottlers; but truth-telling turns out to be not so bad.