We’ve Got the Hamburgers: a Customer Service Classic
A good customer service attitude depends on generosity, not selfishness.
Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/You can follow him on twitter @CharlesHGreen
A good customer service attitude depends on generosity, not selfishness.
The subprime mortgage crisis was a classic good experiment gone horribly wrong; trust can’t be gained from information alone.
The important thing about listening is not what you hear, but the fact that you are hearing.
Carnival of Trust Submissions
Business practices are more and more short term, making it hard to invest in many social issues.
Great sports managers, like great business performers, aren’t just in it for the money.
In software as elsewhere, the transaction looks tempting, but the relationship is the true source of value.
The trend toward putting out beta software to the public has gone too far; you can’t trust it.
Mummery as mutual threat and a method of creating trust
Public Water Supply labelling is anathema to bottlers; but truth-telling turns out to be not so bad.
We often think of establishing trust in business relationships in sales-related roles. For instance, if I have a product or service, I will tell you how my industry knowledge and credentials will make it clear I am the person you should buy from. In short, you can trust me. I know everything there is to […]
Trust is complicated in many aspects of our daily lives; by comparison, trust in business seems relatively straightforward. Or is it? While personal trust involves emotional and relational complexities, trust in business is not necessarily uncomplicated. It involves navigating ethical dilemmas, managing diverse relationships, adapting to cultural differences, and maintaining transparency—all of which require careful attention […]