Tony Blair and the Subprime Mortgage Crisis–It’s the Basics
We like to think that tough problems require complex answers; but sometimes they require the basics.
Author Archive for: Charles H. Green
Entries by Charles H. Green
Case Study #17: Trust-based Selling in the Real World
Selling based on trust is more profitable than selling that overtly tries to maximize profit.
Faking Customer Centricity
Customer centricity isn’t automatically good; it depends on who you’re in it for
Test How American You Really Are!
See how American you are about the world outside the US borders–the lower your score, the more American you are.
Americans, Travel and Rushing to Judgment
Personally and politically, travel plays a key role in increasing trust; Americans are disadvantaged.
Terrorists and Convenience Stores: When Social Trust is Threatened
We overuse blanket solutions, rather than targeted interventions, for too many social problems; its hugely expensive, depersonalizing, and creates resentment.
The CEO vs. the Bankers: Death by Transactions
An increasing focus on transactions is causing strategic–and moral–blindness.
The November Carnival Of Trust
November Carnival of Trust, Reviewing the 10 Best posts on trust in October
Ruining Trust by Taxing Mistrust: the False Negatives Scam
When a company plays it absurdly safe, you’re in effect paying their insurance bill; consumers pay the cost of false negatives, while the company benefits.
We’ve Got the Hamburgers: a Customer Service Classic
A good customer service attitude depends on generosity, not selfishness.