Tony Blair and the Subprime Mortgage Crisis–It’s the Basics
We like to think that tough problems require complex answers; but sometimes they require the basics.
Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/You can follow him on twitter @CharlesHGreen
We like to think that tough problems require complex answers; but sometimes they require the basics.
Selling based on trust is more profitable than selling that overtly tries to maximize profit.
Customer centricity isn’t automatically good; it depends on who you’re in it for
See how American you are about the world outside the US borders–the lower your score, the more American you are.
Personally and politically, travel plays a key role in increasing trust; Americans are disadvantaged.
We overuse blanket solutions, rather than targeted interventions, for too many social problems; its hugely expensive, depersonalizing, and creates resentment.
An increasing focus on transactions is causing strategic–and moral–blindness.
November Carnival of Trust, Reviewing the 10 Best posts on trust in October
When a company plays it absurdly safe, you’re in effect paying their insurance bill; consumers pay the cost of false negatives, while the company benefits.
A good customer service attitude depends on generosity, not selfishness.
In this blog series, we explore five of the most common misconceptions about trust that, while they are widely-held, are powerful inhibitors to creating real trust: Trust has to be earned Trust takes time to grow and is quickly lost Clients just want you to solve their problem Clients will trust you if you give […]
There are many misconceptions about trust that pervade how we think about professional relationships. While most seem harmless (think about Ronald Reagan’s admonition to trust, but verify), unless they are examined and dispelled, they will impede real trust. This blog series describes five of the most common – and most dangerous – misconceptions about trust: […]