Learnings from the Used Car Salesman
Used car salesmen remind us that intent matters more then words and behaviors.
Author Archive for: Charles H. Green
Entries by Charles H. Green
European Fish, the Commons, and Business
The EU’s fishing policy is a failure, for the same reasons that business in general is threatened; we are losing common ground.
Why Your Sales Process Is Bad for Sales
The concept of sales as a business process has been overdone, with the result that sales are not being made.
Destroying Shareholder Value: One Quarter, One Customer at a Time
Value creation and destruction extends well beyond the conventions of accounting; destruction of future value shows up in stock prices.
Trust and Corporate Change
An organization whose employees trust each other has an advantage when it comes to implementing change.
Client Service vs. Client Servility
Many people kid themselves that they are being client service oriented, when in fact they are merely being servile; it hurts them.
Digital and Analogue Social Networks and Pharma
Exploration of digital social networks can give insights into “normal” networks–like the relatiionship of pharma companies to their customers.
The Single Fastest Thing You Can Do to Increase Trust
The fastest trust-creating action is simple–answer phone calls and emails very fast.
How To Get Your Industry Regulated, in 6 Easy Lessons
the government doesn’t go looking for ways to regulate industries; but you can behave badly enough to ensure it will.
Carnival of Trust for December
The December 2007 edition of the Carnival of Trust