Stop Measuring ROI on Soft Skills Training
Measuring soft-skills training by use of ROI metrics is intellectually dishonest and potentially harmful.
Author Archive for: Charles H. Green
Entries by Charles H. Green
Top Ten Ways for Your Business to Deal With a Recession
There are things you can do to proactively build your business in a recession, not just slash and burn to survive.
When Well-Intended Mistrust Masks Oppression
Sometimes we misuse mistrust as a way to oppress people.
Do Lawyers Behave Rationally?
Lawyers and other professionals often equate sensible and rational with linear, deductive and logical. Sometimes it makes much more sense to be human. A story.
How Obama and McCain flubbed the trust question and how they could have answered it right
The presidential debate this week offered up a direct trust question: how did the candidates do in defining their trustworthiness? Not well.
Failing Trust Has Led to Failing Markets
Markets have limits in creating trust; so does regulation. Here are three principles for getting the balance right.
Carnival of Trust for October 2008
the Carnival of Trust for October, 2008
Why Testimonials Are Over – Rated in Sales
Testimonials sound great, but unless precisely credible to the customer, they can backfire.
Meeting Price Objections from Trust
Approaching price negotiations from trust turns a conflict into a bonding opporrunity.
Call for Submissions: October Carnival of Trust
The October Carnival of Trust will appear Monday, October 6. The deadline to contribute is tomorrow, October 2, at the stroke of midnight—not a moment later. To those of you reading this blog from the Sales Sandbox on The Customer Collective, let me explain. The Carnival of Trust is a selection of […]