Mahan Khalsa is one of the more respected names in the field of complex sales. When I set out to write Trust-based Selling, there were three books foremost in my mind; Let’s Get Real or Let’s Not Play, Khalsa’s 1999 book, was one of them. FranklinCovey bought his business, and he went on to head [...]
Trust Quotes:
Interviews with Experts in Trust
Trust Quotes: Interviews with Experts in Trust features interviews with experts who deal in exceptional ways in creating higher trust in workplaces, business practices, and society—both in theory and in practice.
Trust Quotes: Interviews with Experts in Trust is a project of Charles H. Green’s Trust Matters blog.
The latest Interview:
Previous Interviews:
Trust & Investment Banking: Interview with The Epicurean Dealmaker
The Epicurean Dealmaker is the nom de plume of an investment banker who has written a blog by that name since January 2007. TED (as I’ll refer to him henceforth) recently achieved a measure of fame, or at least notoriety, by being interviewed and quoted in a New Yorker article calmly but deeply critical of [...]
Integrated Reporting: Interview with Harvard Business School’s Robert Eccles
Robert Eccles is a Professor of Management Practice at the Harvard Business School. For over three decades he’s been active in management accountability—linked to, but not limited to, more traditional concepts of financial-only reporting. He’s written several books before, perhaps most notably Building Public Trust: The Future of Corporate Reporting with Sam DiPiazza, former Global [...]
Interview with Trust Across America’s™ the Kimmels: Trust Quotes #17
Trust Quotes interview series: Trust Across America Jordan and Barbara Kimmel
NY Life ex-Chairman Sy Sternberg on Trust in the Life Insurance Business: Trust Quotes #16
Interview with Sy Sternberg of NY Life regarding the principles of trust in the business of life insurance.
Ava J. Abramowitz on Essentials of Negotiation (Trust Quotes #15)
Ava Abramowitz: a lawyer, architect, and mediator, serves up brilliant principles of negotiation that are valid for all services.
Robert J. Kueppers on Trust and Regulation (Trust Quotes #14)
Trust Quotes series interviews Robert Kueppers, Deputy CEO of Deloitte, LLP.
Rich Sternhell on the Evolution of Trust in Business (Trust Quotes #13)
Interview with Rich Sternhell, retired exec of Towers Perrin, now Towers Watson
Don Peppers and Martha Rogers: Customer Trust is the Next Big Thing (Trust Quotes #12)
The trust quotes series resumes, with Don Peppers and Martha Rogers of 1to1 fame.
Jim Peterson on Trust, Ethics and Regulation (Trust Quotes #11)
Charles H. Green interviews James Peterson for the Trust Quotes series.
David Gebler on Ethics in Business (Trust Quotes #10)
David Gebler is a thought leader, speaker and seminar leader on the subject of ethics in business. Trained as a lawyer, David is a Senior Lecturer at Suffolk University where he teaches Business Ethics and sits on the International Advisory Board of the Graduate Program in Ethics and Public Policy; he is also a principal [...]
Chris Brogan on Trust and Social Media (Trust Quotes #9)
Chris Brogan needs no introduction to some TrustMatters readers. Some of you caught him at the Trust Summit last fall; Others may never have heard of him. I’m about to do the second group a huge favor. Chris is co-author (with Julien Smith) of Trust Agents, CEO of New Marketing Labs and an active speaker and blogger. [...]
L.J. Rittenhouse on Trust and Candor (Trust Quotes #8)
I’m pleased to have with us today on the Trust Quotes series L.J. Rittenhouse, founder of Rittenhouse Rankings in New York. The mission of her company is to identify and encourage plain, direct and candid communications by companies. To that end, she produces the annual Rittenhouse CandorTM Rankings Survey, correlating measures of CEO candor with stock [...]
David Maister on Trust and Professional Services (Trust Quotes #7)
David Maister is well-known to readers of this blog. David was lead author on The Trusted Advisor along with myself and Rob Galford. A former Harvard Business School professor, he originally specialized in logistics and transportation (writing 8 books on those topics.) He became the guru of Professional Services with his 1993 book Managing the Professional Services [...]
Anna Bernasek on the Economics of Integrity (Trust Quotes #6)
Anna Bernasek talks about her new book, The Economics of Integrity
Neil Rackham on Trust in Professional Selling (Trust Quotes #5)
Neil Rackham is a name many of you will recognize: the Professor of Professional Selling. He didn’t just write the book, he wrote three books that made NYTimes Best Sellers. Most famously the author of SPIN Selling — a book that still ranks at 2800 on Amazon twenty-two years after publication—Neil continues to travel the [...]
Peter Firestein on Trust, Character and Reputation (Trust Quotes #4)
Peter Firestein’s extraordinary career began in Indiana. He soon left for California, taught himself Spanish in a park in Mexico, learned commodities in Latin America, and has a unique resume, having worked for Michael Milken and advised the Brazilian Government on privatization of its national phone company. Peter ended up counseling mega-global companies on corporate [...]
Dr. Eric Uslaner on the Nature of Trust (Trust Quotes #3)
Interview with the author of The Moral Foundations of Trust, and academic expert in trust.
Robert Porter Lynch on Trust, Innovation and Performance (Trust Quotes #2)
Trust Quotes interview series: How trust drives organizational effectiveness and innovation.
Ross Smith on Trust and Innovation (Trust Quotes #1)
First in a TrustMatters series on leaders in trust thinking and action.
