Over-talking your welcome

Are You Talking Your Way Out of a Sale?

We’ve all done it. Talked ourselves just a little too far back into a corner. Often – and especially in a sales meeting – it’s because we feel a need to fill that conversational void. But rather than being helpful, rattling on can be detrimental to your getting the sale.

Read on to find out more about the biggest source of that evil temptation – and how to avoid it.

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The evil temptation is the well-known question, “So, tell us a little bit about your company?”

If you’re like most salespeople, you view this as a sincere invitation to rattle off all those key points you’ve rehearsed, all those selling points and value propositions you’ve developed, tweaked and improved with each pitch. You hear this question as a godsend, an opening that you can do with as you like.

My, how wrong. All that glitters is far from gold – and this is Case Study Number One.  When customers ask you that question, they are not, in fact, all that interested in hearing about you. In fact, just the opposite.

It’s not that they’re lying to you – their intentions are good. The problem is they never went to buying school, and frankly they just don’t know what else to ask you. They don’t know what to say that will, in a socially acceptable manner, get you to talk about them. Because that’s what they really want.

Unfortunately, they use the words “tell us about yourself” – and we, wishfully, hear those words literally. But they’re not really interested in your story, despite what their words sound like – they want to hear you talk about their story. This is often the fork in the road that can send you down the path of literally talking your way out of the sale.

How Do You Make Your Story Their Story?

First, if the client asks you to tell them about yourself, you shouldn’t embarrass them by refusing to do so. But you can quickly turn the conversation back to them. And once they start talking about themselves you have an opening to weave your story lines into theirs.

It’s not unlike going out on a first date. If your date says, “So, tell me about yourself?” you should, of course, have a few things to say. Key words – “a few.” Because very shortly the rules of etiquette and romance dictate that you should return the favor by saying, “But enough about me – let’s talk about you.”

You may also recognize this as a form of samples selling. Product salespeople know it well—instead of talking about the product’s features, give the customer a sample. If you’re selling cars, offer a test drive, if you’re selling ice cream, hand out little wooden spoons.

The way you do samples selling in complex, intangible services is to actively engage the client in a discussion about their situation. Now, in the context of their situation, you can demonstrate your capabilities in a meaningful and relevant way.

You don’t want to be a name-dropper or a show off (that’s just annoying), but if you’re having a serious conversation with the customer you’ll easily find places to say things like:

  1. “Ah yes, that’s just what Intel did in a similar situation,”
  2. “So, doesn’t that leave you with just choice a and choice b?
  3. “Most of the time, that ratio is less than half, isn’t it?”
  4. “The majority of my clients choose to do X rather than Y; which way did you go on that issue?”
  5. “Have you ever thought of outsourcing that process?”

Think of selling this way as showing, not telling. You are actively engaged in showing the customer how you fit into their story—and you’re helping them tell that story going forward.

Let your competitors sell by telling their story. It won’t work very well because the only story the clients are interested in is their own. You be the one to work your way into their story. Work your way into their story—don’t talk your way out of it a sale.

1 reply
  1. Bill Corbin
    Bill Corbin says:

    I laughed out loud at this post — at myself and my spectacular illustration of the point. When I became a “pioneer” in micro-marketing several years ago I developed a 60 slide power-point to be sure the prospect was fully aware of my innovative genius. I now have a presentation that can be made using 1 side of an 8.5 x 5.5 sheet followed by the question, “How can we put this tool to work in your sales process?” As Charlie suggests, sales effectiveness skyrocketed, not to mention the humanitarian plus of leaving fewer exhausted, eyes-crossed, non-buying prospects in my wake.

    Reply

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