A Story About the Power of Stories
by Charles H. Green on Monday, December 7, 2009 (post #609)
One day a rescue ship arrived. The rescuers found the man healthy and happy. “Is this your house?” they asked, pointing to a comfortable dwelling the man had constructed. “Yes,” he said.
I’ll resist the temptation to say what my interpretation was. Later, I realized it could have been interpreted in another way--at least one other way.
It’s my observation that generally the worst way to get someone to do something is to tell them that they should do it—and then try to justify the advice. There is a human built-in resistance to taking advice, unless accompanied by a serious attempt to first hear out the advisee.
There is something Teflon- and Rorschach-like about stories. In their telling, the fingerprints of the story teller are removed. The listener hears largely what (s)he wants to hear, without the usual baggage of resistance against the advisor. This is often true even when the teller’s intended meaning is clear.
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Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/
You can follow him on twitter @CharlesHGreen
posted in Trust in Leadership Development and Strategy, Trust-based Selling, Building Trusted Advisors









March 2010
Jim Gorman said
posted on Monday, December 7, 2009