Emotional Components of Trust
In normal times, the emotional aspects of trustworthiness (Intimacy and Self orientation) are slightly more powerful than the non-emotional traits (Credibility & Reliability) See The Trust Equation to learn more.
Now, the importance of those emotional components is multiples more – since the overwhelming response to a crisis like this is an emotional one. Broadly speaking, we need to manage our Self-orientation and increase our Intimacy.
Your self-orientation is likely to be high right now, whether you realize it or not. On the other hand – so is everyone else’s.
We recognize – and will remember – those who are able to genuinely reach out beyond their own psyches and connect with others in such times.
Grant yourself the grace to realize that things are different . Recognize and acknowledge what you are experiencing, and manage your Self-orientation moving forward.
Intimacy & Empathy
Everyone deals with stress in their own way. You are unique – and so is everyone else.
Remember the acronym, N.A.P.A.L.M.: Not All People Are Like Me. Others’ experiences are likely to be different from yours, even if their circumstances appear to be similar.
In times of stress, empathy is rare: at the same time, it’s vastly more valuable. The ability to truly understand (while not necessarily agreeing with) the other person’s situation creates emotional safety, or Intimacy, for the other person. And Intimacy was already the most important factor in the Trust Equation.