Brutal Honesty Isn’t
Oh it's brutal, all right. But it's not honest. Real honesty is empathetic. Here's how. I suppose you could be honest in a vacuum – but who cares? Was Robinson…
Don’t Manage My Expectations
It’s received wisdom by now that you should manage expectations. How could you argue with that? Nobody likes to be surprised on the downside. But as with many platitudes, the…
When Arrogance Feigns Humility
Sometimes begin really really thoughtful is actually robbing someone of their choices.
A Tendency to Blame and an Inability to Confront
Blame and an inability to confront are arguably the two root causes of management failures
I Screwed Up
An object example in good behavior from, of all places, politics.
A Contender for Worst Business Advice of 2008
A business blog advises lying to and keeping secrets from your clients. Umm--I don't think so.
Lying to Get the Sale
The psychology of truth-telling and how it gets the sale.
You Lying, Cheating Dog, You
People lie and cheat; what makes them do less of each is not sanctions, but values.
Customers and Bottled Water: It’s the Coverup Not the Crime
Public Water Supply labelling is anathema to bottlers; but truth-telling turns out to be not so bad.
Trust and Radical Honesty
Are there limits to the positiveness of honesty?