Putting the “I” into “Intimacy”
“Intimacy” belongs in business. Yes, intimacy. Not the kind that was the subject of classic ‘40s movies, but the kind that is essential to building trust. The Trust Equation The…
Getting Up Close & Personal with Trust Tips
We're about halfway through our countdown of Trust Tips leading up to the release of “The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust,” a new book written…
Who’s a Poor Murdoch to Trust?
Gregory (Scotland Yard detective): “Is there any other point to which you would wish to draw my attention?” Holmes: “To the curious incident of the dog in the night-time.” Gregory:…
I’m Sorry IF I Upset You
Don’t you hate the “IF” in that phrase? It’s like the canned, fake apologies we receive from call center employees reading from a script. Yet we hear “I’m sorry if…
The Dishwasher’s Tale
During a recent conversation, a friend--General Counsel for a large listed company--mentioned that she does not feel appreciated by her CEO for all the work she does; and that feels…
The Five Essential Trust Skills: Don’t Leave Home Without Them
A competency model won’t answer the mail when it comes to building trustworthiness—in fact, there’s risk in attempting to reduce trust to a series of behavioral definitions. At the same…
Trust & Investment Banking: Interview with The Epicurean Dealmaker
The Epicurean Dealmaker is the nom de plume of an investment banker who has written a blog by that name since January 2007. TED (as I’ll refer to him henceforth)…
The Best Business Blog You Probably Haven’t Read
My nominee for one of the best business blogs ever is The Cynical Girl, previously known as Punk Rock HR. It may also be the funniest business blog going. In…
Integrated Reporting: Interview with Harvard Business School’s Robert Eccles
Robert Eccles is a Professor of Management Practice at the Harvard Business School. For over three decades he’s been active in management accountability—linked to, but not limited to, more traditional…
Tell Your Customers Why They Don’t Need You
You probably want your customers to trust you. And you probably tell them the truth about why they should buy from you. You might think that’s enough for them to…