The Power of Shame to Fix Low Trust
Most recommendations for improving business trust are institutional, and very expensive. Shame is a lot cheaper, and in some ways more effective.
October Carnival of Trust is Now Being Served
The Carnival of Trust for October, 2009 is now up, and it's worth visiting.
The Butterfly Effect Redux
You don't have to be woo-woo to appreciate the extraordinary ripples that connections engender.
Digital Just Wants to be Analog
What's behind our desire to digitally represent analog reality; is it control freak management?
Call for October Carnival of Trust Submissions
This blog has some pretty talented people reading and commenting in its pages. I'd like to invite all of you to consider submitting one of your own blog postings to…
Is Your Strategy About Winning, Or About Maximizing Success?
The rules of business are changing: winning competitively isn't as good as succeeding--in fact, it can even get in the way.
Trust is Down: But, Like, So What?
We hear continually about the state of trust; but what exactly are we supposed to do about it? Here is an actionable approach.
Why Saying ‘I Understand’ Is an Act of Arrogance
The best way to express empathy is not to say you understand them.
Fixing What Ails Wall Street: Ethics, or Incentives?
The financial sector is short on both aligned incentives and ethics; but one is more to blame than the other.
Is Trust the Answer to Your Short-Term Memory Loss
I think I’m more forgetful these days. Names, next steps, appointments; calls to return, to-do’s. Is it due to age? Perhaps; every year I seem to get 365 days older.…