Applying Business Best Practices to Relationships
Some business "best practices" are based on non-human forms, and turn out to be destructive when applied to people.
Sacred Cows, or Goals Gone Wild
One of the biggest truisms in business is "set goals." Well--not so fast.
Sales Benchmarking: What to Measure in a Tough Economy?
To turn the tide on sputtering revenue numbers, sales organizations ratchet up pressure on sellers to hit targets. Many will seek a fool-proof formulaic antidote. The more scientific it feels,…
The Science of Management Revisited
Frederick W. Taylor sounds quaint today--but he's very much still with us.
How Measurement Destroys Trust
Short term measurement of human-related themes--like trust--tends to destroy the thing being measured by turning it into a means to an end.