Under-Promise and Over-Deliver for Clients? BAD Idea (Episode 30) Trust Matters,The Podcast
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Welcome to the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates and co-author of The Trusted Advisor.
For our 30th episode, a tech expert asks if it is a good idea to OVER-DELIVER for a client and exceed their expectations.
This week’s episode touches on our own reputation, business development, and managing client relationships.
To learn more about the topic of managing expectations, read this blog post:
We’ll answer almost ANY question about confusing, complicated or awkward business situations with clients, management, and colleagues.
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We’ll be posting new episodes every other week.
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