I’m Sorry IF I Upset You Posted by By Stewart Hirsch June 17, 2011 Don’t you hate the “IF” in that phrase? It’s like the canned, fake apologies we receive from call center employees reading from a script. Yet we hear “I’m sorry if…
What Malpractice Suits Teach Us About Trust Posted by By Charles H. Green May 19, 2008 Doctors' apologies help cut malpractice costs--but only if their motives are clean.