Transparency, News Media and the NBA
Transparency is a good solution to industry trust woes.
IQ, EQ and the Next Billion Banking Consumers
IQ and strategy alone don’t make for great business breakthroughs.
Negotiation and the Short Term Performance Trap
The best short-term results don’t come from short-term management, but from longer term.
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.