Is Trustworthiness a Moral Value?
Every day, I’m a little bit blessed by the interest and the thoughtfulness of our readers. Here’s an excerpted email that got me thinking. The Email Dear Charlie, I took your free Trust Quotient (TQ) assessment. As I read it, the survey is presented as an evaluation of individual trustworthiness based on, among other things, […]
How You Use Your Smarts Is What Attracts Clients
“It’s not what you know; it’s who you know.” You’ve probably heard that. But – you’ve also probably heard the exact opposite. You’ve heard, “You’ve got a limited amount of time to impress them; use it.” But you’ve also heard, “Let the client do most of the talking.” And you’ve probably heard, “You’ve got […]
Living Inside a Pariah Company
A while back I wrote a very critical blogpost about Volkswagen. I was, of course, hardly alone in doing so; the scandal they incurred at the time created major tremors in the business world. But in the years since, I’ve been trying to think in different terms – in particular, what must it have been like to […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.