The ROI of Business Friendships
Karen Salmansohn publishes a “Be Happy Dammit Tips” Newsletter. She quotes some fascinating statistics about the value of business friendships. For example: – People with a best friend at work are seven times more likely to be engaged in their work. – Close friendships at work boost employee satisfaction by nearly 50%. – People with […]
The Trouble with Buying Processes
Too many business processes aim for predictive efficiency, and get ho-hum effectiveness.
Madoff: Investment Fund, or Virtual Reality Game?
The Madoff scandal may be truly unique–more alike online gamers than investment management.
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.