Blame is Captivity, Responsibility is Freedom
Accepting responsibility instead of blaming others proves to be the best tactic both professionally and personally
Trust and Martin Luther King Day
Today is Martin Luther King Day, a United States holiday. Much has been written about the holiday, and about King. I won’t attempt to add much, other than to highligh one quote from this complex man. "Life’s most persistent question is, what are you doing for others?" If there’s any one thing that predominantly accounts […]
The Vocabulary of Trust on Twitter
The definition of ‘trust’ is highly contextual; and one very happening context happens to be Twitter. How people use the word in real conversations.
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Build deeper trust with your clients and colleagues
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.