Acquiring Soft Skills: You Gotta Practice the Scales
Role-playing may seem silly, but it’s the solid foundation you need to succeed
Lessons in Strategic Communications from an Admiral
Admiral Mike Mullen gives a few lessons in listening
Get Your Trust Matters App–and Your Own Too
TrustMatters is now an iPhone App–you can stay in touch, while on the go!
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.