Six Reasons We Don’t Trust Wall Street
In 2013, finance is the least trusted industry globally. It hasn’t always been this way. Within the industry, it’s tempting to think that trust can be regained by reputation management. Reputation is seen largely as a function of communications or PR departments in 50% of companies in one survey. But it goes deeper than that – deeper even than […]
Trust But Verify? Ask Angela Merkel About That
Trust is a subject full of wise-sounding sayings that often just reflect muddled thinking. “Trust takes time” is one such case. Another is that trust can be destroyed in an instant. But the all time winner for trust obfuscation has to be Ronald Reagan’s “Trust – but verify.” A deceptively simple statement (taken from a Russian […]
The Future: Is it Utopia, or 1984? Review of The Circle and The Age of Context
George Orwell’s famed 1984 was written in 1948 – 36 years ahead of the title’s date. The movie 2001: A Space Odyssey was written in 1968 – 33 years ahead of its title. With a 30-plus year head start, audiences back then saw both works as way, way out there – far enough away that it was really […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.