Author Archive for: Charles H. Green
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About Charles H. Green
Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/You can follow him on twitter @CharlesHGreen
Entries by Charles H. Green
Don’t Let It Ruin Your Day
July 2, 2018 /1 Comment/in Client/Customer Relationships, Improving Client Relationships /by Charles H. GreenIs your child driving you nuts with their self-destructive behavior and refusal to listen to your hard-earned wisdom? (Alternatively, are your parents driving you nuts with their constant attempts to control and guilt-trip you?) Is your client behaving badly? Not returning calls, not making decisions, refusing to face up to tough decisions, constantly back-sliding on […]
The Degradation of Trust in Marketing
June 25, 2018 /0 Comments/in Improving Client Relationships, Sales, Trust and Culture, Trust Principles /by Charles H. GreenThink for a minute about the relationship between words and reality. In theory, we use words to describe reality. In practice, it goes the other way too. The words we use first affect our perceptions of reality, and then – through acting on our perceptions – reality itself. Propaganda is the obvious example. But […]
Trusted Transactions, or Trusted Relationships?
June 11, 2018 /0 Comments/in Uncategorized /by Charles H. GreenAll the surveys say we’re in a crisis of trust. But which crisis? Is it one of morality, or of social engineering. We need both solutions, not either/or.
The Reverse Elevator Speech: Disaster and Recovery
June 4, 2018 /1 Comment/in Client/Customer Relationships, Improving Client Relationships, Uncategorized /by Charles H. GreenTrust requires that someone take a risk. Perversely, that means the avoidance of risk is tantamount to preventing trust. One of the hardest things to do is to recognize this need in the face of mundane, everyday interactions, where it always seems that taking a risk is inappropriate. So rather than give a mundane business […]
Tackling Trust in the Tech Sector
May 28, 2018 /0 Comments/in Leadership Skills, maximizing organization, Trust and Culture, Trust Principles /by Charles H. Green(I’m attending #CODECON this week). Trust in digital technology is a nascent hot issue. The headlines are a target-rich environment for emerging trust issues: from GDPR to autonomous vehicles to fake news to ad tech to AI to cyber-hacking. Tech leadership is scrambling to stay out in front of the EEC, the Justice Department, and […]
Acquiring Soft Skills: You Gotta Practice the Scales
May 21, 2018 /1 Comment/in Trust and Culture, Trust Principles /by Charles H. GreenRole-playing may seem silly, but it’s the solid foundation you need to succeed
Client Service vs. Client Servility
May 14, 2018 /0 Comments/in Client/Customer Relationships, Improving Client Relationships /by Charles H. GreenMany people kid themselves that they are being client service oriented, when in fact they are merely being servile; it hurts them.
How Not to Create Corporate Trust
May 7, 2018 /0 Comments/in maximizing organization, Trust and Culture, Trust Principles /by Charles H. GreenIn the past few weeks, one Southwest Airlines flight suffered the first US airline casualty in a decade, while another flight had to be diverted when a window ruptured. While there have been some notable exceptions, I think it’s fair to say that the media and public response has been pretty much crickets. By contrast, […]
Recent Blog Posts
- Establishing Trust by Mastering the Art of ListeningAugust 27, 2024 - 9:00 am
We often think of establishing trust in business relationships in sales-related roles. For instance, if I have a product or service, I will tell you how my industry knowledge and credentials will make it clear I am the person you should buy from. In short, you can trust me. I know everything there is to […]
- Honestly Ask (and Answer) Yourself: Do My Clients Trust Me?August 22, 2024 - 8:57 am
Trust is complicated in many aspects of our daily lives; by comparison, trust in business seems relatively straightforward. Or is it? While personal trust involves emotional and relational complexities, trust in business is not necessarily uncomplicated. It involves navigating ethical dilemmas, managing diverse relationships, adapting to cultural differences, and maintaining transparency—all of which require careful attention […]