Entries by Charles H. Green

The Perversity of Measuring Trust

January 8, 2007 /0 Comments/in /by

I once consulted to a convenience store chain with 150% store manager turnover. Turns out they gave lie detector tests to each manager every month to cut down on theft. The frequent measurement sent a message to managers— “someone must be getting away with this, maybe I’ll try it.” Click. Results perverted. The Gallup Management […]

Trust, Da Ali G Show, and Manipulation

January 5, 2007 /0 Comments/in /by

This blog writes about matters of trust: usually from the perspective of the one who would be trusted or trustworthy. What about the flipside; when we ourselves are the ones doing the trusting? David Maister has a provocative post on that subject, called “Can we be manipulated?” He cites a new book, a recent Wall […]