Improve Your Client Relationships
Trust is the one truly sustainable competitive advantage in business, yet all too often it is overlooked, ignored or misunderstood. At Trusted Advisor Associates LLC we have studied, and taught, the science of becoming a Trusted Advisor for the last decade.
We have learned that becoming more trustworthy – and gaining the advantages of moving from vendor to Trusted Advisor – can be learned.
Becoming a Trusted Advisor fundamentally changes how you approach client relationships. Learning how to build trust is not just a feel-good process. It is part science, part art; we know both parts, and can give you the tools and understanding to draw on every day, focused on being open, truly listening, interpreting client wants, and understanding human behavior. Read more
A competitor can copy your product, spend more on advertising, and offer a lower price. But the one thing a competitor can never do is copy your relationships. True customer loyalty is a key differentiator in business, because it represents something that’s incredibly personal. Read more
What Clients are Saying:Previous
Thank you very much for a very informative and worthwhile training day! I thoroughly enjoyed it, despite the fact that some of the exercises took me out of my comfort zone…
Stewart Hirsch is a powerful and intuitive coach. His intellect and curiosity set him apart from other advisors I have worked with. But what really moves me is Stewart's compassion for me as a whole person and his commitment to helping me tackle the thorniest challenges I face.
There are few who dispute the value of increasing trust. The question always comes down to ‘how?’ This book offers practical, hands-on advice on how to build trust with others. It’s clear the authors have years of experience on the topic. They provide tremendous insight into an increasingly important attribute of the 21st century workplace.
This is an extensive and in-depth collection of practical tools and exercises that will help anyone improve his or her ability to earn trust. A major contribution.
I can’t recommend Stewart highly enough – for his insights, personal skill, patience and effective business development coaching and teaching. I give him great credit for helping me double my practice in a short while after coming to Duane Morris.
Everyone talks about being a 'trusted advisor,' but few people have real science behind it. Green and Howe have got experience, data and perspective; they don't shy from the really difficult tasks in client relationships. They bring practical, tactical expertise to the ideas already developed in The Trusted Advisor and Trust-based Selling
Stewart has been a guest lecturer in my Professional Services class for Master's Degree students at Emerson College in Boston for the last three years. He is a wonderful facilitator and presenter. His presentation — How to Become a Trusted Advisor — is always well received by my students, and he gets strong feedback on his teaching approach and topic. And my students participated actively in his workshop.
The Trusted Advisor Coaching Program is much more about building trust relationships than just selling products or services within a trust-based model. Andrea Howe did a spectacular job guiding us through two days of training which was followed by several hours of professional coaching by Stewart Hirsch. He delivered beyond expectations and I quickly learned how to apply the principles learned in class.
Cate is a fabulous instructor who did an outstanding job and was a pleasure to get to know.
Charlie said you would be a great match for our group and he was absolutely correct. You fulfilled every expectation we had for the two-day experience. Your skills and knowledge around Trust-Based Selling and The Trusted Advisor are clearly in your DNA, and your facilitation of our group--the top 35 leaders in our organization--was masterful. I saw so many people who had light bulbs going off over their heads, even those with dozens of years of experience who are already very good at what they do. Thank you for your personal commitment to us as an organization, and as leaders. I have no doubt that this program is going to make a significant difference for our business for years to come.
Cate was an outstanding facilitator; she helped take the trusted advisor principles and apply them practically.
I just want to thank you for a great performance over the past couple of days! You have really made an impact and developed our understanding of trust. As I told you, I was also impressed by the way you live up to the trust principles yourself. Very professional, reliable, fast and flexible in adapting to our situation/needs, and totally devoted to us. Trust-worthy!
Charles and Andrea cut to the chase on trust—the one thing you can’t lead without. They have provided us with a hands-on, state-of-the-art look at building trust, which is the essential component for becoming valued leaders to our teams and true business partners with our clients.
The facilitator (Andrea) was world class.
Trust will always be an important part of business (and life!), but Charles Green and Andrea Howe have put this book in your hands at the most important time. Get into this book, absorb the lessons, then live them. Your business might depend on it.
Charles Green has spent much of his business career applying his considerable intellect to the science and discipline of trust. This understanding is combined with practical methods in The Trusted Advisor Fieldbook. These ideas and techniques have transformed the way I and our company approach prospects, clients and work.
The groundbreaking book TheTrusted Advisor has been hugely influential. Now Charles Green and Andrea Howe have taken the ideas further and fleshed them out with a wealth of practical advice. For anyone whose business is based upon trust (and what business isn't) this book is essential reading.
When The Trusted Advisor published in 2000, I called it a brilliant and practical book. The Trusted Advisor Fieldbook is even more practical—and instructive—on how to develop trustworthiness, both in yourself and your organization.
Leaders and aspiring leaders understand the central importance of trust-based relationships. The Trusted Advisor Fieldbook is a practical guide for leaders at all levels in building and maintaining relationships with clients and colleagues. Success requires this critical asset
You have had a transformative impact on our company
This course works because it is based upon rock solid principles of human nature and social psychology. The ability to engender trust is the one attribute that separates those who succeed in both business and in life. Take this course and you will be well on your way to success in both realms.
Charles and Andrea have dramatically changed the way consultants in my unit think about relationships. They have introduced a new vocabulary, mental models, and behaviors. I am confident that their Trusted Advisor Fieldbook will further accelerate the growth of our talent with this easy to use and comprehensive set of tools, models, and exercises. I know I too will be referencing the Fieldbook on a regular basis to reflect and hone my consulting skills.
The Being a Trusted Advisor program was simply excellent. Andrea really guided us through this process and made the experience thought-provoking and comprehensive. I completely benefitted from this course and have already started using the tools I have learned.
This book is a really valuable resource for anyone who needs to sharpen their trust building skills – and who doesn’t? It’s packed with practical tools and ideas. Charles and Andrea have produced an important and usable contribution by making trustworthiness measurable, and enabling people to identify and address their own gaps. I have found these concepts of great value in any situation where you need to improve trust.
Overall I really liked Hazel's style, she communicated clearly with many practical examples to illustrate points. Good job!
Sandy, you are a gem
Hazel has a lovely personality and engaged well with us
Paul embodies what we look for in a trusted advisor role—as a consultant, and as a model for the people on our own staff. It is clear that Paul’s extensive international teaching and coaching experience in a wide variety of cultures and countries has made him highly effective at running classes containing a cultural and country of origin participant mix. Paul is deeply committed to a learner-centered approach to executive development, and it shows-- he manifests this commitment in all arenas. He is always looking for creative ways to establish trust in the classroom, draw out participants, and make learning material most relevant.
Insightful and excellent tools to enable the development of trusted advisor skills