The November Trust Matters Review

Dilbert’s pointy-haired boss on creating trust.  Because you’ve been in this meeting, I know I have.

John Gies discusses what lawyer David Boies did when faced with a clear conflict of interest: how he identified it, how he resolved it so those he owed loyalty to were well served and how it turned out for him.

Anita E. Kelly explains when to brag, when to be modest and with whom.  Learn how to not seem like a self-absorbed jerk!

Erica Christoffer interviews Patrick Lencioni about his book on transparency, Getting Naked.  Lancioni explains what the greatest barrier to transparency, to being honest with clients, is, and how to get past it.

Kelly and Marshall Goldsmith wonder if you’re training people to suck up to you.

David Berreby discusses the hidden rules of blame  Out of 295 terrorist attacks in the European Union last year, how many were committed by Muslim extremists?  Figure out your number, then head on over to find the answer.  Do you know who to blame?

Kay-Yut Chen and Marina Krakovsky explain what you can learn from Disney about trust and distrust.

Jake Bernstein and Jesse Eisinger explain how self-dealing made the financial crisis much, much worse.

What happens when you think you know what a person is?  Adam Alter digs into the often disastrous, and self-fulfilling, consequences of labeling people.  Should we stop using Myers-Briggs types?

James Surowiecki explains the paradox of customer service: why most companies end up abusing their most profitable customers.

Can you trust the best seller lists? The example of Mitt Romney’s best-seller hardly anyone read.

Adita Kinkhabwala on the New York Giants top-tanked defense: it’s all based on trust.

Sarah Cunnae explores the question of whether a woman can be seen as both competent and likeable, and therefore trusted with power.

Bill Taylor’s enchanting story of how simple kindness, which used to be called consideration, won the business day, and yes, engendered trust.

Dr. Raymond Fisman of Columbia University explains that we are what we learn.  What do all those ideas about rational actors and self-interst do to economics majors, for example?

Mike at Pharma Reform suggests that trust in Pharma will return when scientists and doctors have more say than management, and not before.

The Trust Matters Review highlights the best articles and posts on trust our research has turned up in the last month.

If you’d like to share a great article about trust, let us know, in the comments here or through the Trust Matters Review submission form.

For more links to outstanding articles on trust, see:

• Trust Matters Review October 2010
• Trust Matters Review Inaugural Edition