Why It's So Hard To Collaborate
by Charles H. Green on Wednesday, November 11, 2009 (post #597)
Many words are written in an attempt to describe the next new thing. These days that list includes: trust, authenticity, collaboration, holistic, personal, sustainability, engagement, and relationship capitalism.
You could make a case that the ‘most likely to succeed’ is collaboration.
Why Collaboration Seems An Obvious Winner
For one thing, the economic benefits of collaboration seem somewhat obvious. Philip Evans of BCG has written about the massive cost advantage accruing to Toyota vs. the US auto producers due to their ability to collaborate with their suppliers. Steven M.R. Covey Jr. has written about the stark cost and speed savings available to those who seek it. I’ve written about it at some length too and in fact collaboration is one of the Four Trust Principles in my own work.
Furthermore, it’s not hard to understand what collaboration looks like. It means cooperating, not fighting. Our mothers taught us that regarding our siblings, and our teachers taught us about playing nicely together in the playground. There’s a sense that ‘we know how to do this.’
So—Why Don’t We Collaborate?
We know why to do it. We know how to do it (or at least we think we do). So why don’t we do it? I learned an axiom about ten years ago from Phil McGee: if you see negativity happening, the odds are good that you’ll find fear at the heart of it. Personal fear.
At this level, I can’t presume to speak for others, so I’ll have to just put out there why I fail to collaborate. And I do fail—constantly. The more calm I get, the more I am capable of noticing just how anti-instinctive it is for me to collaborate.
Let’s say someone calls me to say, “Hi, I see you wrote something about collaboration; maybe we could collaborate on writing more about that, get to know each other, maybe work together in some way?”
My first instant reaction—if I’m honest—is negative. This person is trying to steal my thunder, trying to get something from me. I careen back and forth between dismissing the person and fearing they’ll overpower me. Are they worthy of my time? Worse yet—am I worthy of theirs?
I know the benefits: I’ll learn and grow, and have more chances for good things to happen by behaving collaboratively than not.
And I know how to do it: just say, “Hey that could be really interesting, let’s talk,” and then do so, from a place of curiosity.
I’ve gotten much better at it. I almost always notice those instincts now, right away. Not that long ago, I just lived in them.
Sometimes I get over it and say/do the right thing within 30-60 seconds. Other times it may take up to a day of thinking on it before I end up doing the right thing.
Yet there are still those times I have managed to put things off indefinitely. Or others where the opportunity is now long-gone, and exists only on my should’ve guilt list.
The Logic of Avoiding Collaboration
I don’t really think it’s just me. In the face of astonishingly obvious economic benefits, and a fairly obvious set of “how-to’s,” I think the main reason we don’t collaborate is simple. Simple fear.
There are two simple approaches to lowering fear. One is to mitigate risk. The other is to stop being so fearful. The first one is getting most of the press; we need more of the second.
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Charles H. Green is founder and CEO of Trusted Advisor Associates LLC; read more about Charlie at http://trustedadvisor.com/cgreen/
You can follow him on twitter @CharlesHGreen
posted in Trust in Leadership Development and Strategy, Trust-based Selling, Building Trusted Advisors









September 2010
Doug Cornelius said
www.compliancebuilding.com
Charlie -
The other side to fear is trust. If you are going to collaborate with someone, you need to trust them.
You need to know that they will respect the interim drafts and not pass judgment on them when they are still in progress.
You need to know they will share the compliments for something good and not point fingers of blame for something bad.
Another element is the dismal lack of collaboration is our education system. Students are largely taught to work on their own and are graded on their own individual behavior. It takes a fair amount of teaching to show people how to collaborate and the benefits of collaboration.
Of course, the supervisor/management may also be unaware of collaboration and may not create the atmosphere of trust needed for collaboration.
posted on Wednesday, November 11, 2009