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Trusting your colleagues will make you more trustworthy to your customersJune 21, 2017 - 6:00 amIf you’re trying to sell your services, you already know the value of being trusted. Being trusted increases value, cuts time, lowers costs, and increases profitability—both for us and for our clients. As a solo practitioner, being trustworthy is pretty straightforward (note that I didn’t say it’s easy). But when you are part of a […]
Don’t Manage My ExpectationsJune 19, 2017 - 6:00 am“An expectation is a pre-meditated resentment.” So goes one interesting saying aimed at managing our own expectations. But what about managing others’ expectations of us? Have you ever done a small extra favor for a client, just to show your good will, and then ended up getting called out for not doing it repeatedly – even […]
If employees could read their bosses minds, would they trust them?
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