The November Top 5!

Thank you very much to everyone who read, commented or linked to these posts.

Trust Tip 14: More Hard Talk about Soft Skills
Everyone knows you’re supposed to listen with your complete attention.  But how can you do that if you’re thinking about what you’re going to say next?  The answer is, you can’t.  Here’s how to stop thinking about what you’re going to say next, so you can actually listen.

A Little More Outrage, Please!
Roger Parloff, Fortune’s Senior Editor for Legal Affairs suggests in a column that the cost of the options backdating scandal isn’t as high as people are making out.  Not only does that smack of making excuses, doesn’t it miss the point of why executive fraud deserves outrage?

Trust Tip 13: Hard talk about a soft skill

There are a lot of methods fro improving your listening skills, but they all miss the point.  If you’re trying to catch someone’s body language, or your next question, then you aren’t actually paying full attention.

Charles Handy vs. Web 2.0

There are a number of social software services, like LinkedIn, Opinity and Rapleaf that attempt to use social networks to determine if someone is trustworthy.  Can trust be turned into an algorithim this way, or is it, in the end, about something human which can’t entirely be measured?

Trust Tip 20: Stop Closing the Sale
Other than perhaps price, the most important part of making a sale is closing.  The odd thing is that trying to overcome resistance to a sale makes it harder to close a sale than not trying to close a sale.  Seem odd?  Read the post!

If you’d like to share your thoughts on any of these posts please jump on in!

1 reply

Trackbacks & Pingbacks

  1. […] 1. Intangible services include: the professions—law, accounting, consulting, advertising and PR; HR, internal consultants and staff functions like law and accounting; many financial services—private banking, financial advising, insurance, and brokerage; B2B software—ERP and CRM systems and databases; and various out-sourced corporate functions like call centers, telecom/computer service contracts, benefits administration, and real property management. (return to top) […]

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *