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The November Trust Matters Review

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Trust Equation Michael Kitces asks which is more important: authenticity vs credibility? Should financial planners admit to their mistakes (to be authentic), or keep their mouths shut (to maintain credibility)?

Robert Cialdini writes about Bernie Madoff  — the fox who bamboozled other foxes (pdf).

In the Wall Street Journal, Robert Hurley lists 5 principles leaders can adopt to demonstrate trustworthiness and embed it in their companies.  The section on alignment of interest is particularly important.

Rachel Ehrenberg discusses H. Eugene Stanley‘s research into the problems with standard financial risk models.  If you don’t trust the assumptions underlying a mathematical model, expect the model to fail.  And you don’t need a degree in math, instead ask one simple question: do bankruptcies tend to cluster in time and space, or not?

Dave Brock discusses rule #1 of HR problems: if your employees are all bad, the problem doesn’t start with the employees.

John Gies discusses the immeasurable things that makes salespeople feel trustworthy.

Perhaps a case of “department of the obvious”, but research confirms that powerful people don’t take advice well.  There is a camp that says that’s good.  Warren Buffett and Steve Jobs are and were members, but is it good for most leaders?  Read and find out.

Penny Sarchet discusses the nocebo effect: do a patient’s negative expectations have the power to undermine the effectiveness of a treatment? And what is the responsibility of a doctor as a trusted advisor? Seems to me the implications of the nocebo effect are applicable outside medicine.

A war of all against all?  Not so fast, says neuroscientist Eric Fortune: brains are wired for cooperation.

In the department of “perhaps not what you’d expect”, Deborah Linville researches how men hire and promote women based on the perceived sexiness of their names.  Who do you think got ahead faster?

The Trust Matters Review highlights the best articles and posts on trust our research has turned up in the last month.

For a live stream of our trust research, follow our team on Twitter: @CharlesHGreen, @AndreaPHowe, @StewartMHirsch, and @SandyStyer.

If you’d like to share a great article about trust, let us know on Twitter or in the comments here.

For more links to outstanding articles on trust, see:

The September Trust Matters Review

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Trust Equation

Kristi Hedges applies the Trust Equation to Oprah, explaining how Oprah hits each part of it.

Is it lack of trust that causes problems between China and the EU? China’s Fu Ying thinks so.

Barbara Kimmel looks into how trustworthy companies perform compared to the overal market.  Cold hard dollars perform.

Historian Kenneth Davis puts our current societal lack of trust in historical perspective.  Does history teach that there hope for America?  Read and find out.

Kristi Hedges (again) offers concrete advice on how to win over someone who doesn’t trust you.

Dr. Bjornstrom investigated the effect of trusting your neighbours on health.  It’s what you probably expect, but what’s interesting is the effect of money on trust.

Scott M. Fulton III discusses the effects of hackers attacks on the company that issues SSL certificates, the anchor of trust in the web.

Paul Zak thinks Oxytocin, the “empathy” molecule, could be the key to restoring trust in our world.  Is a chemical the solution to global trust issues?

Fourty-three percent of people won’t tell their doctors about symptoms of depression.  It’s a trust issue, but perhaps not the one you think.

Anthony Iannarino writes about how to deal with customers who have been burned by other salespeople, possibly from your company.  They don’t trust you: how do you change that?

The Trust Matters Review highlights the best articles and posts on trust our research has turned up in the last month.

For a live stream of our trust research, follow our team on Twitter: @CharlesHGreen, @AndreaPHowe, @StewartMHirsch, and @SandyStyer.

If you’d like to share a great article about trust, let us know on Twitter or in the comments here.

For more links to outstanding articles on trust, see:

 

The June Trust Matters Review

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Trust Equation

This month at the Trust Review we’re going to intersperse the more recent articles and posts with some goodies, but oldies, including one article from the 90s because, really, trust, trust never changes.

Yves Smith tries to answer the question, how long can trust created by public institutions last? Well, here’s a hint, you can tell where the Hapsburg Empire once ruled by levels of trust in public institutions? Whoa.

Doug Bartholomew of Industry Week discusses the issue of trust between manufacturing suppliers and their customers, including hard data from 90s on how top suppliers operate. I wonder if it’s still true that trust pays for suppliers.

Knowledge@Wharton, back in 2005, had Peter Cappelli lead a discussion on a question which is eternal, at least since the creation of Human Resources. Does HR exist to be a bureaucratic pain in the neck, or is it actually useful, and, dare I ask, worth trusting to find top talent (what used to be known as good workers?)

The Trust Diva blog wonders if a contract can actually save you from the bad intentions of someone you’re doing business with. Or, to put it another way, should you do business with someone you don’t trust, trusting the contract to keep them on the straight and narrow?

Daniel H. Pink writes about a Columbian bank’s efforts to use incentives to convince its loan officers to not leave their work till the end of the month. Did it work? And more broadly, do incentives work?

Brad VanAuken makes a point about brands, a brand is nothing without trust. Or, to put it another way, like McDonalds food, or hate it, you know what you’re getting when you order a Big Mac. A brand is a promise. At the same blog, Mark Ritson meditates on Sri Lankan beer and trust.

The McLaren blog has a 12 part series on trust building behavior, and they’re up to number 11. A good reminder of the basic points. Start with number 1 – straight talking.

Anthony Iannarino writes about delegation—the art of giving tasks to their rightful owners, which means trusting them.

Dave Brock writes about the commoditization of referrals, the invitations to join “referral networks” with people you don’t even know and receive prizes in exchange for referrals.

Discover magazine on how the perception of choice makes us lose our compassion for people. Even if those people were completely the victim of circumstances.

Denny Coates: trust and they will trust back, give and they will give back. Do you believe this is true?

The Trust Matters Review highlights the best articles and posts on trust our research has turned up in the last month.

If you’d like to share a great article about trust, let us know, in the comments here.

For more links to outstanding articles on trust, see: