The Etiquette of Selling
In selling, as in all relationships, there are steps that must be done in the right time and sequence. Violate them and you lose the relationship, or the sale.
Trust and Regulation
Regulation is a social substitute for trust; sometimes necessary, generally less preferable.
The Fallacy of Good Intentions
Good intentions may help build trust; but when you good up, trying to insist on it can sabotage trust recovery.
Financial Engineering is Just the Tip of the Management Engineering Iceberg
Those fancy financial engineering products that sank the markets are actually part and parcel of broader management thinking.
A Contender for Worst Business Advice of 2008
A business blog advises lying to and keeping secrets from your clients. Umm--I don't think so.
Study: Americans, Media Coverage and Trust
If the media thinks it needs to increase trust, it has got it backwards; it is those who decry the low trust who in fact want to hijack it for partisan political purposes.
Effective Prospecting – The Red Velvet Rope Policy
What type of customers do you want to invite past your velvet rope?
November Carnival of Trust is Up
Introducing the November 2008 Carnival of Trust.
The Trust Recession
Falling trust is increasingly obvious, and painful; less obvious is the decline in trustworthiness that drove it.
Does Academic Tenure Stifle Learning?
The problem with education is not solved by cutting tenure.