RainToday: Top Sales Awards is one of the best sites on the web for learning how to grow your service business. I have been a Contributing Editor with them for several years now. 

What impresses me most about them is the consistently high quality and professionalism of the writers they have gathered together, and of the programs they have designed.  If you are involved in the marketing and sales of any kind of professional services, you need to know

With that as background, it’s not surprising that three of my fellow RainToday contributors have been nominated for recognition by The Annual Top Sales Awards, celebrating excellence in the global sales community:

·    Jill Konrath, for Top Sales Blog, Top Sales Book, and Top Sales Personality;

·    Kendra Lee, for Top Sales Article;

·    Wendy Weiss, for Top Sales Blog.

This blog, Trust Matters, has also been nominated in the Top Sales Blog category, and I have to tell you, it’s a real honor to find myself in the company of people who have given so much to the professional sales community.

If you’d like to encourage and applaud their outstanding contributions to the field of professional sales, please click on the award category links above to cast your vote. It’s free, it doesn’t require registration, and it only takes a few seconds, and you can cast a new vote (legally!) every day until the polls close on December 13.

And if you’d like to expand your own knowledge base about professional sales and succeeding with a service business, do yourself a favor, too, and visit Jill, Kendra and Wendy‘s sites, and the other Top Sales Awards nominees.

Webinar this Thursday: Dealing with Difficult Clients

We’re doing a webinar we’d like you to know about.

Ever have a difficult client relationship?  I don’t mean the client from hell.  I mean your every-day, garden variety, plain old difficult client relationship. 

Sure you have.  You know all-too-well the client who complains; who doesn’t get back to you on time; who always seems to interpret scope creep in their favor; who won’t admit when you’re right; who sullenly resists your well-intended attempts to get things moving. 

If you’re like me, you’ve had your share.  Though, I’ll be honest: there is a common denominator with all of them.  And that’s me.

If there’s one thing I’ve gotten better at recognizing, it’s that I don’t control much in this universe.  Certainly not my difficult clients.  Turns out it’s more productive to focus on the relationship, rather than them.

I hope you’ll join me and Associate Andrea Howe in a webinar on this important subject, where we’ll offer four methods and a sack ‘o practical tips to transform client relationships gone bad.  Hosted by, it is being given this Thursday, July 23, at 2PM EST.  You can register here.  The cost is $99 per connection (which means you can gather your friends and colleagues ’round the screen like an old-time radio broadcast) to non-RainToday members; it’s a 90-minute webinar, including 30 minutes of Q&A.

As an added inducement, we’re giving away to participants a free personalized Trust Temperaments report, based on our online Trust Quotient (TQ) self-assessment. This is a feature not yet available to the public, and to be priced at $29.95 when it becomes available.

I hope you can join us.


Dealing with Difficult Clients: How to Transform Client Relationships Gone Bad

with Charles H. Green and Andrea Howe
Date: Thursday, July 23, 2009

Time: 2:00 pm to 3:30 pm EDT

Format: Webinar

Price: $99
Registration Includes:

  • A 60-minute presentation and a 30-minute audience Q&A session with Charles H. Green and Andrea Howe
  • Unlimited access to the webinar recording and a PDF of the presentation slides
  • A personalized Trust Temperaments report, based on Trusted Advisor Associates’ online Trust Quotient (TQ) self-assessment. This is a feature not yet available to the public, and to be priced at $29.95 when it becomes available.

Register online at