Outsourcing Loyalty, and other Oxymorons
When business talks about relationships, all too often it comes out sounding mechanical. Even oxymoronic. A few examples.
Lawyers Overdrawn at the Trust Bank
Criminal defense attorneys and DAs used to work together in a network of favors–a
Re-Engineering Michael Hammer’s Legacy
Michael Hammer, the father of re-engineering, was a great thinker; but some of this thoughts are being misused.
Talk To Us
Build deeper trust with your clients and colleagues
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.