Stop Measuring ROI on Soft Skills Training
Measuring soft-skills training by use of ROI metrics is intellectually dishonest and potentially harmful.
Top Ten Ways for Your Business to Deal With a Recession
There are things you can do to proactively build your business in a recession, not just slash and burn to survive.
When Well-Intended Mistrust Masks Oppression
Sometimes we misuse mistrust as a way to oppress people.
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Build deeper trust with your clients and colleagues
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.