When Should Your Clients Take a Back Seat?
Clients first is a good rule; but sometimes we need to see ourselves as a client too.
Rich Sternhell on the Evolution of Trust in Business (Trust Quotes #13)
Interview with Rich Sternhell, retired exec of Towers Perrin, now Towers Watson
The Trust Reader Volume 7
Attached please find our September ebook, Volume 7 of the Trust Reader. We use the TrustReader series to announce the publication of new articles on the Trusted Advisor website. This month’s issue consists of three articles exploring the balance between intimacy and effectiveness in business. We lead with a piece first printed in Raintoday.com titled […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.