ACTION REQUIRED: Read my email PLEASE! (Part 2)
In my most recent post, I addressed an issue plaguing those of us who communicate by email – incomplete responses or the failure to respond at all. In that post three experts shared their advice on how to improve the emails. If you’re following all the great advice, and the problem persists, what do you […]
Books We Trust: As One: Individual Action, Collective Power, by Mehrdad Baghai & James Quigley
This is the fourth in a series called Books We Trust. We’ve previously discussed Bill Brooks’ You’re Working Too Hard to Make the Sale, Jill Konrath’s Selling to Big Companies, and Daniel Pink’s Drive: The Surprising Truth About What Motivates Us. This time we talk with Jim Quigley about his recent and highly successful book, […]
Gallup on Banking: Squandering Trust for 32 Years
When a child is untrustworthy, parenting is needed. When an adult is untrustworthy, counseling can help. When a company is untrustworthy, markets exact discipline. But what if an entire industry has lost trust? What kind of a problem is that? And how can it be solved? The Banking Industry A recent Gallup survey makes the […]
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THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
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TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.