Awarding Sales

A few weeks ago, I was included on a list as a Top 50 Sales & Marketing Influencer for 2012.

I appreciate that. I’m going to put it on our website’s front page for a little while, and I want to thank the good people at TopSalesWorld.com who put together the list.

I also want to say a few things about awards, about who’s on awards lists – and about selling.

Who’s On the List

I’m not a full-time sales guy. There are folks on this list who have devoted their lives to furthering the cause of sales, and I’m a little sheepish about being included in their company.

I’m not just talking about heavyweights like Tony Alessandra, Mark Benioff, Jeffrey Gitomer, Seth Godin, and Neil Rackham (Neil gets my nod for uber-guru).

I’m also talking about some really talented thinkers and doers. Do not consider this list exhaustive, because I’m only going to mention some whom I personally know fairly well, and therefore can personally attest to being great:

Ian Brodie

John Doerr and Mike Schultz

Anthony Iannarino

Jill Konrath

Dave Stein

Paul McCord, a senior statesman also on the list, noted to me the conspicuous absence of Zig Ziglar. I myself note the equally curious absence of David A. Brock.

Still, let’s not get all tizzied up. No list will suit all preferences, else there’d be no need for a list.  But what’s interesting is the idea of sales as a topic for a list.

Being Great at Sales

Selling is a fascinating application of human social behavior. It can be done in an anti-social manner (which is where we get our universal negative stereotypes about pushy, greedy, hard-sell salespeople).

But sales is also the locus of some of the best of human behavior. Sales, done rightly, is the art of improving other people’s lives, while getting paid a living for doing so.

I’m aware that this definition also includes therapists (potentially), as well as lawyers, accountants and consultants (again with the caveat). Rightly so.

Human beings interact with each other both well, and badly. Most of us manage many examples of each in the course of a day.

  • Bad interactions are usually based on fear and blame, and manifest as attempts to get others to do our bidding
  • Good interactions are usually based on beneficence and curiosity, and manifest as attempts to help others.

Because we interact on the basis of reciprocity, bad behavior begets more bad behavior, and good begets good. (Anyone detecting a parallel with spirituality here goes to the head of the class).

Which means: the best sales result from motivations that are the opposite of self-interest. I ask you: is that not a fascinating paradox?

Why Sales is Fascinating

Many salespeople are fond of saying, “Nothing happens until someone sells something.” This I find mundane.

Much more interesting is that sales is the theater where we act out our most human roles in the business world. Not finance, not manufacturing, not administration: sales. Sales is quintessentially human in its struggle to overcome our own limitations, and to become better people.

The really great authors know this. Neil Rackham wrote The Book about the necessity of listening before suggesting solutions. Jill Konrath writes about respecting the pressures on our customers’ lives. Ian Brodie lives the principles of the curious and gracious salesperson.

I really am honored to be included on this list, and that’s no sales pitch.

 

 

 

4 replies
  1. ChristopherDowning
    ChristopherDowning says:

    I agree with Lance – you deserve to up there on the podium.

    Interestingly, most companies and organisations have a few people whom everyone thinks are the best sales people on the planet. They can’t actually explain why these individuals are great sales people – apparently its obvious, can’t we see, they are just so… salesy, just so… out there, they are such great…closers. If you ask these same people whether they would like to buy from said stars of industry, they blanche and tell you that they are great for the company, but they would never buy anything from them personally because they… don’t trust them…would end up making the wrong decision… would end up agreeing with the sales guy and purchasing completely the wrong product – they are so persuasive they are dangerous!

    Almost all the really good sales people I’ve known haven’t been obvious, don’t get recognised for being great salespeople, and drive around in pretty modest cars and wear ordinary suits. People just … like them. But their numbers are just outstanding year after year for decades.

    People just like them, is the key. They do all their work off the back of good relationships. Big cars, expensive suits, flash offices, classy accents, belonging to the right clubs, doesn’t help people to like you. I’ve found the best performers are almost invisible to their organisation and much better know to thier client base. In fact most of the clients sort of believe the sales guys work for them – they are so integrated with the client.

    You are on that list Charles because poeple who matter really know what you are doing with your relationship specialisation and what it does for businesses who hire you.

    Reply
  2. John
    John says:

    Charlie,

    Let me echo the others – You deserve a spot on the list. You capture in this post the being of sales (I know that sounds a bit fuzzy) But selling is perhaps one of the hottest crucibles for personal development and relationship development. As you point out we get to experience and influence all sorts of varying behaviors.

    I particularly like your definition of sales.

    Congratulations!

    john

    Reply

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