How handling mistakes doesn’t just fix errors; it creates trust
Author Archive for: Andrea P. Howe
Entries by Andrea P. Howe
Golf and trust are both loaded with paradoxes.
What’s the right balance between (true) modesty and (valid) horn-tooting?
It takes very little to empathize; why is it that we don’t do it more often?
The abiilty to take yourself lightly turns out to be a powerful quality.
I’ve had several awkward moments greeting several different clients in the past few months, where the unspoken question for both of us has been, “To hug or not to hug?” The question seems to arise with clients who fall in two categories: 1 – Business friends – these are clients with whom I don’t necessarily […]
An object example in good behavior from, of all places, politics.
What is it about consultants and consultant-speak?
Karen Salmansohn publishes a “Be Happy Dammit Tips” Newsletter. She quotes some fascinating statistics about the value of business friendships. For example: – People with a best friend at work are seven times more likely to be engaged in their work. – Close friendships at work boost employee satisfaction by nearly 50%. – People with […]
Vince Gill shows a thing or two about how to be. Just be.
Recent Blog Posts
- The 80/20 rule for Virtual Relationships (Part I): Beware the Seductive View That “It’s Different Now”September 23, 2020 - 5:51 pm
This post was co-authored by Andrea P. Howe and Noelle Mykolenko. Virtual, virtual, virtual. It’s all the rage now. Virtual meetings. Virtual teams. Virtual selling. There is no shortage of Google results boasting “11 Tips,” “5 Ways,” and “The One Thing You Need to Know.” Sales and relationship training providers are quick to tell you […]
- Selling Trust into the Sales Process (Episode 40) Trust Matters,The PodcastJune 9, 2020 - 8:07 am
Podcast: EmbedSubscribe to TrustMatters, The Podcast Android | RSSWelcome to the newest episode of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates, and co-author of The Trusted Advisor. Jennifer from a Telecommunications company writes in and […]