At first glance, the difference between Impeccability and Perfection is slight. Taking a closer look, they are very different characters, each with a profoundly different impact when it comes to building trust. Here’s the punch line, delivered by a recovering perfectionist: Impeccability is your friend; Perfection is not. A Character Study: Perfection vs. Impeccability Let’s […]
How three three-word phrases help build trust
How creating incentives does not always beget the most desirable result
Top 10 ways to create intimacy within client relationships
How handling mistakes doesn’t just fix errors; it creates trust
Golf and trust are both loaded with paradoxes.
What’s the right balance between (true) modesty and (valid) horn-tooting?
It takes very little to empathize; why is it that we don’t do it more often?
The abiilty to take yourself lightly turns out to be a powerful quality.
I’ve had several awkward moments greeting several different clients in the past few months, where the unspoken question for both of us has been, “To hug or not to hug?” The question seems to arise with clients who fall in two categories: 1 – Business friends – these are clients with whom I don’t necessarily […]