The Real Reason Productivity is Down in the US
I clicked on the Time Warner Cable Live Chat Support box. Here is the actual transcript of what followed. ——— We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly. We are experiencing higher than usual service times. Please wait and an analyst will be with you […]
How Not to Get a Guest BlogPost Spot
Guest blogging is a valid and potentially powerful strategy for getting your message out and increasing your audience. Danny Iny, for example, teaches people very well how to do it. But as night follows day, a good social media idea will be jumped on immediately by those seeking low cost high volume. To wit, a […]
Traveling Trust
I’m in Munich for a one-day stopover en route to Bucharest. I left New York a day earlier than planned to avoid Hurricane Sandy. And I’m realizing yet again – travel has a way of doing that – what an extraordinary level of trust we all take for granted in our modern world. Yes, the […]
Talk To Us
Build deeper trust with your clients and colleagues
THE TRUSTED ADVISOR FIELDBOOK
The pragmatic, field-oriented follow-on to the classic The Trusted Advisor. Green and Howe go deep into the how-to’s of trusted business relationships—loaded with stories, exercises, tips and tricks, and deeply practical advice.
FIND OUT MORE
TRUST-BASED SELLING
“Sales” and “Trust” rarely inhabit the same sentence. Customers fear being “sold” — they suspect sellers have only their own interests at heart. Is this a built-in conflict? Or can sellers serve buyers’ interests and their own as well? The solution is simple to state, hard to live—and totally worth the effort.
THE TRUSTED ADVISOR
This classic book explores the paradigm of trust through the filter of professional services. It is a blend of thought and practice, clear ideas and practical suggestions, and it has found a place on many professionals’ working bookshelves.