Cool iPhone Goodies
Every once in a while I take time off from the World of Trust and write about a hobby, often Mac-related stuff. Today’s one of those days. I’ve got four…
Trust Tip Video: The Two Most Trust Destroying Words
What are the two most trust-destroying words? An interesting enough question by itself; but even more interesting is just why these two words carry such toxic power. To learn both…
Trusted Advisor Inflation
The term “trusted advisor” has undergone some changes since I first co-wrote the book by that title 11 years ago. Three changes, to be precise: It’s amazing how many more…
Trust Tip Video: Trust Takes Time?
One of the more common sayings about trust is, "Trust takes time." In fact, like several other truisms about trust, it's far from true. Moreover, the way we use that…
Trust and the Sharing Economy
What if everyone could be trusted? And everyone became willing to trust? Unrealistic? Sure, if you insist on all or nothing. But if we moved directionally toward those goals, it’s…
Market Segmentation Does Not Equal Trust
A piece from PharmaVoice caught my eye the other day. Titled Market Capitalization, it talks about how market segmentation can help pharma companies more precisely reach targeted audiences. All well…
Trust Tip Video: Nobody Gives a Damn–Fortunately
On some level, we're all insecure egomaniacs. We're not happy unless people are paying attention to us. But at the same time, we get nervous when people pay too much…
Trusted Advisor Fieldbook Wins Gold Medal in Axiom Business Book Awards
We’re very proud to announce that The Trusted Advisor Fieldbook won the Gold Medal in the Business Ethics category in the 5th Annual Axiom Business Book Awards. More about that…
Solving Knowledge Management with Speed Dating: Interview with Clay Hebert
Most corporate discussions about knowledge management (KM) are about databases, software, and IT. One mid-sized law firm I know took a different approach – getting partners to interact over lunch.…
Trust Tip Video: The Four Most Trust Creating Words
Building trust can be as easy as saying four simple words: Tell Me More, Please. When you ask a client or colleague to tell you more--you are acknowledging that you…