The Ugly Truth Behind Goldman Director’s Resignation
A few hours ago, the New York Times published a blistering Op Ed by Greg Smith, a Goldman Sachs director, titled Why I Am Leaving Goldman Sachs. It is getting…
Truth In Talking: Calling Things By the Right Name
I’m going to quote Confucius, something I’d never have done were it not for TAA friend Shaula Evans: "A superior man, in regard to what he does not know, shows…
What’s the Link Between Trust, High IQ and Investors?
A recent Journal of Finance article suggests there’s a high correlation between IQ and participation in the stock market. Now, what does that mean? Yale Economics Professor Robert Shiller explores…
Trust Tip Video: Managing Blame and Responsibility
Blaming other people is generally recognized as bad behavior. Not much disagreement there. But the flip side of avoiding responsibility is – trying to take responsibility that doesn't belong to…
Manufacturing in China: Back to the Future?
I talked to Joe in San Francisco recently. Joe is 96, living with his daughter and son-in-law Jean and Fred. He talked about what happened when he was 18 years…
Trust Tip Video: Truth is More Than Not Lying
We all think lying is bad. Pretty much, mostly, usually. We think of lying as saying something that is not true. But not saying something that is true can get…
Attract! Attract! Why Attract is the New Retain
The mantra of “attract and retain” has been around the HR community – and its general management constituency – even longer than the unfortunate rush to refer to people as…
Trust Tip Video: Be Yourself, Everyone Else is Taken
We all spend an awful lot of time, money and effort trying to convince others of our attributes. We want them to see us as we imagine that we want…
25 Warning Signs You Have a Low-Trust Organization: Part 5 of 5
If your customers and clients tell you they don’t trust you, things have gotten bad. But you could have seen it coming. There were many early-warning signs of low trust…
Trust Tip: Return Calls Unbelievably Fast
What is the absolute best single thing you can do to enhance your trustworthiness? Cheap, fast, effective, high return on your investment? I suggest it might simply be this: Return…