Announcing eConsulting and eCoaching
Starting today, I am offering a direct consulting/coaching service – one-on-one with me personally, via email – to a limited number of people. Read more about the program at trustedadvisor.com/econsulting…
Awarding Sales
A few weeks ago, I was included on a list as a Top 50 Sales & Marketing Influencer for 2012. I appreciate that. I’m going to put it on our…
Trust is Not Reputation
I trust my dog with my life – but not with my ham sandwich. That is but one of dozens of humorous ways to indicate the multiple meanings we attach…
Customer Death by Survey? Or Just Bad Surveys?
I recently wrote an article in RainToday called How To Annoy Your Client Without Really Trying, about the excess of customer satisfaction metrics. Wouldn’t you know it – someone disagreed…
Trusted Advisor? Or Just Not a Crook?
The term “trusted advisor” has been around a long time. Recently I wrote about how the phrase has undergone “trusted advisor inflation” and become far more casually used. When Maister,…
Trust Tip Video: It Takes Two to Do the Trust Tango
Establishing a trust-based relationship has always been a two-way street. Like a good Argentinean Tango, there has to be a routine where risk and reciprocation are involved. What can you…
Chemical Trust and the Science of Explanation
The Wall Street Journal this weekend scored a lot of views with an article on Oxytocin titled, “The Trust Molecule,” by Dr. Paul Zak. Dr. Zak makes one critical, powerful…
Trust in the Search Business: the Bowdoin Group
The Bowdoin Group is a mid-sized executive recruiting firm based in New England. Sean Walker is a partner at Bowdoin, and heads their Information and Media Division. We met over…
Trust Tip Video: Check Your Ego At the Door
What is it that differentiates the moments between when our advice is taken, and when it is not? What can we do to improve the odds of genuinely good advice…
A Separation: a Cinematic Tale of Truth and Lies
This past weekend I saw A Separation, an Iranian movie with more awards to its credit than a dictator’s military jacket. It deserves every one of them. You’ll never find…