Starling Flocks and Organizational Trust
How do you build trust in your team or organization? A lot of the “conventional wisdom” is that it must be a concerted effort, led by the Office of the…
Two Paths to a Trusted Business
Let’s try a thought experiment. Imagine that you’ve been put in charge of an effort to improve the level of trust that people have in your organization (which could be…
Zoom In, Zoom Out
I’m noticing there are two types of people in this world; those who when on Zoom calls (or Teams, etc.) turn their camera on, and those who prefer to leave…
Want a (Better) New Year’s Resolution?
Some years ago I wrote about a “Better New Year’s Resolution.” It was pretty good, if I do say so myself. For years I tried to improve on it, and…
Pain Is Inevitable, Suffering Is Optional
I recently listened to Howard Stern’s interview with (Sir) Paul McCartney. One part stood out. Howard asked Paul about multiple instances where John Lennon had been cruel towards McCartney; didn’t…
Trusted Advisor Lawyers
In Gallup's annual poll of Most Trusted Professions, lawyers rank 11th out of 15. In our work with clients, we often ask for unprompted answers to "which professions are least…
A (Better) New Year’s Resolution
Thirteen years have passed since I first wrote the following thoughts on New Years resolutions. Frankly, it was good. And frankly I haven’t been able to write a better one.…
Trust Matters, The Podcast: Set Up for Failure By My Boss – Special Guest Andy Paul, Author & CEO, The Sale House (Episode 23)
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Trust-based Networking and the Paradox of “Collateral Benefit”
A (seemingly) simple question: What is the goal of business networking? The goal of most business networking is to make new connections in order to get more business. The goal…
Trust Matters, The Podcast: Young Professionals & Client Trust (Episode 16)
[av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' av_uid='av-iq141s' admin_preview_bg=''] This is the newest of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations…